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Shipping Policy

INFLATABLE BOAT WAREHOUSE INC. is a wholesale, dealer and customer direct company, therefore in order to receive these great savings here are some details about our product shipping practices. Many of these are noted on our order form. International customers that are outside of Canada -- please read that section. Destination rates shown are per item ordered. We will automatically calculate total charges for shipping. Items are ship from western Canada. 
Shipping is to Major Canadian Cities to a pick up warehouse and  to other locations listed under locate a dealer. where they are held for pick-up at no charge for up to 24 hrs. Storage fees may be assessed if the package is left longer than 24 hrs at the shipping company’s warehouse, Starting at $30.00 per day and will be the customer's responsibility, Other charges may be assessed like rescheduling deliveries, tailgate usage or redirect shipment, All these extra charges will be the customer’s responsibility. Residential delivery can be arranged starting at 79.95 tailgate charges and taxes are extra.
Sample List of Major Cities in Canada
British Columbia
Campbell River
St Catharine’s
Toronto (GTA)
Quebec City
Trois Rivières
New Brunswick
Prince Edward Island
Nova Scotia
Saint John
St. John's
 Additional rural delivery surcharge and fuel surcharges may apply in certain areas of Canada, This includes all boats, trailers, and accessories.

New Brunswick - Add $79.95. Fuel & Travel Surcharge. (Ground delivery only)
Nova Scotia - Add $79.95 Fuel & Travel Surcharge. (Ground delivery only)
Prince Edward Island - Add $59.95 Fuel & Travel Surcharge. (Ground delivery only)
Prince Rupert - Add $79.95 Fuel & Travel Surcharge. (Ground delivery only) 
Prince George - Add $79.95 Fuel & Travel Surcharge. (Ground delivery only)
Newfoundland - Add $195.95 Fuel & Travel Surcharge. (Ground delivery only)
Yukon - Add $195.95 Fuel & Travel Surcharge. (Ground delivery only)
Northwest Territories - Add $195.95 Fuel & Travel Surcharge. (Ground delivery only)
Nunavut - Add $195.95 Fuel & Travel Surcharge. (Ground delivery only)
**Any communities requiring air service to reach them, Prices are subject to air cargo rates and procedures.
Rural surcharge may also apply starting from $49.95 a notification will be sent. Shipping is by courier, transport or Canada post and available in Canada and USA only. International shipping will have extra charges and you will be notified by e-mail. Note our business policy regarding products damaged in shipment. (Below) Note our return policy regarding products. (Below)

Please note that INFLATABLE BOAT WAREHOUSE INC. is ground shipping only and shipping time depends on the distance from coastal BC or Ferndale Washington. Please allow up to 7 days dependent on where you live. We have found FedEx to be a reliable shipper over the years at a reasonable cost. We have never had a shipment within Canada or the United States get lost and only occasionally has the shipment time been unexpectedly long.
We ship internationally using the FedEx for both pricing reasons and for clearing customs. (The USA is considered International from Canada) For some countries, this service may not be available or may require charges beyond what is quoted. In that case, we will contact you by email before shipping to get your approval. International shipments made through FedEx leave Canada by air within 24-48 hours, they are then transferred to the destination country's FedEx service provider to complete delivery all duty taxes and broker fees are the customer’s responsibility (passing through customs).
We have learned the hard way that some countries have better services than others, unfortunately since different country services are not that integrated. Typical delivery times we have found are: Mexico: 1-2 weeks. That is NOT a typo. That is based on our experience. In fact, we have had packages shipped to Mexico never arrive at their destination and we've had shipments take 2 weeks to get to major cities such as
Europe 4-7 days, Africa 2 weeks, Asia & Pacific Rim: 2 weeks
We can offer more expedited shipping internationally,
We will quote you the price. This can get very expensive!
We have never found anyone interested in paying those shipping prices.
You can verify these prices on the shippers' websites.
We do not try to make extra money on shipping we just cover our costs.
We wish there was a way to ship internationally with a high level of service at a reasonable price. If you know of ways to please let us know.

If you are displeased with any of our products, you may return them for a full credit within *7 Days of receipt. The customer is responsible for shipping charges or any financial obligation to and from the closest location arranged, Products must be in "new" not used and with all original manual, parts, and packaging. All items returned are subject to a 30% restock fee over and above shipping costs if the packaging is missing parts. Please make sure when you open your boxes you open them carefully not to damage the box in case it is needed for return. Any Items sold on sale, discounted or discontinued are none returnable.
If any products arrive in damaged condition, assuming it was not sold as damaged goods,  Please contact the shipping company and file a report. We then will replace the item at no additional charge upon receipt of the returned damaged item. Customer will be responsible for shipping charges or any financial obligation to and from the closest location arranged.
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