Additional Information

Site Information

 Loading... Please wait...

Shipping Policy

INFLATABLE BOAT WAREHOUSE INC. is a wholesale, dealer and customer direct company, therefore in order to receive these great savings here are some details about our product shipping practices. Many of these are noted on our order form. International customers that are outside of Canada -- please read that section. Destination rates shown are per item ordered. We will automatically calculate total charges for shipping. Items are ship from western Canada. 
 
 
 
All destination charges include shipping Insurance (from the selected shipping company $2.00 per lbs.) and are to Major Cities Only. and are held for pick-up at no charge for up to 24 hrs. (Door delivery can be arranged starting at 39.95) taxes are extra. Storage fees may be assessed if the package is left longer than 24 hrs at the shipping company’s warehouse starting at $30.00 per day and will be the customer's responsibility, Other charges may be assessed like rescheduling deliveries, tailgate usage or redirect shipment, All these extra charges will be customer’s finical responsibility.
 
 
 
List of Major Cities in Canada
 
British Columbia
Alberta
Saskatchewan
Vancouver
Kelowna
Victoria
Nanaimo
Campbell River
Calgary
Edmonton
 
Regina
Saskatoon
 
Manitoba
Ontario
Quebec
Winnipeg
 
London
Ottawa
St Catharine’s
Toronto (GTA)
Montreal
Quebec City
Sherbrooke
Trois Rivières
New Brunswick
Prince Edward Island
Nova Scotia
Fredericton
Saint John
Charlottetown
 
Halifax
St. John's
 
 
 
 Additional rural delivery surcharge and fuel surcharges may apply in certain areas of Canada, This includes all boats, trailers, and accessories.
 
 
 
EXAMPLES ARE:
 

New Brunswick - Add $59.95. Fuel & Travel Surcharge. (Ground delivery only)
Nova Scotia - Add $59.95 Fuel & Travel Surcharge. (Ground delivery only)
Prince Edward Island - Add $59.95 Fuel & Travel Surcharge. (Ground delivery only)
 
Prince Rupert - Add $59.95 Fuel & Travel Surcharge. (Ground delivery only) 
 
Prince George - Add $59.95 Fuel & Travel Surcharge. (Ground delivery only)
 
Newfoundland - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
 
Yukon - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
 
Northwest Territories - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
 
Nunavut - Add $185.95 Fuel & Travel Surcharge. (Ground delivery only)
 
 
 
**Any communities requiring air service to reach them, Prices are subject to air cargo rates and procedures.
 
 
 
RURAL AND NORTHERN DESTINATIONS:
 
 
 
Rural surcharge may also apply starting from $49.95 a notification will be sent. Shipping is by courier, transport or Canada post and available in Canada and USA only. International shipping will have extra charges and you will be notified by e-mail. Note our business policy regarding products damaged in shipment. (Below) Note our return policy regarding products. (Below)
 
 
 
DOMESTIC (WITHIN CANADA AND USA) SHIPMENTS:

Please note that INFLATABLE BOAT WAREHOUSE INC. is ground shipping only and shipping time depends on the distance from coastal BC or Ferndale Washington. Please allow up to 7 days dependent on where you live. We have found FedEx to be a reliable shipper over the years at a reasonable cost. We have never had a shipment within Canada or the United States get lost and only occasionally has the shipment time been unexpectedly long.
 
 
 
INTERNATIONAL SHIPMENTS:
 
 
 
We ship internationally using the FedEx for both pricing reasons and for clearing customs. (The USA is considered International from Canada) For some countries, this service may not be available or may require charges beyond what is quoted. In that case, we will contact you by email before shipping to get your approval. International shipments made through FedEx leave Canada by air within 24-48 hours, they are then transferred to the destination country's FedEx service provider to complete delivery all duty taxes and broker fees are the customer’s responsibility (passing through customs).
 
We have learned the hard way that some countries have better services than others, unfortunately since different country services are not that integrated. Typical delivery times we have found are: Mexico: 1-2 weeks. That is NOT a typo. That is based on our experience. In fact, we have had packages shipped to Mexico never arrive at their destination and we've had shipments take 2 weeks to get to major cities such as
 
 
 
Europe 4-7 days, Africa 2 weeks, Asia & Pacific Rim: 2 weeks
 
We can offer more expedited shipping internationally,
We will quote you the price. This can get very expensive!
We have never found anyone interested in paying those shipping prices.
You can verify these prices on the shippers' websites.
We do not try to make extra money on shipping we just cover our costs.
We wish there was a way to ship internationally with a high level of service at a reasonable price. If you know of ways to please let us know.
 
 
 
RETURN POLICIES:

If you are displeased with any of our products, you may return them for a full company credit or in special cases refund within *7 Days of receipt. The customer is responsible for shipping charges or any financial obligation to and from the closest location arranged, Products must be in "like new" not used and with all original manual, parts, and packaging. All items returned are subject to a 30% restock fee over and above shipping costs. Please make sure when you open your boxes you open them carefully not to damage the box in case it is needed for return. Any Items sold on sale, discounted or discontinued are none returnable.
 
 
 
If any products arrive in damaged condition, assuming it was not sold as damaged goods,  Please contact the shipping company and file a report. We then will replace the item at no additional charge upon receipt of the returned damaged item. Customer will be responsible for shipping charges or any financial obligation to and from the closest location arranged.
 
    There are no products in this category.